Advantage Vision Center

4.3

Advantage Vision Center: An In-Depth Review

When searching for reliable eye care, it’s crucial to find a practice that offers quality service and a comfortable atmosphere. Advantage Vision Center aims to provide just that. Let’s dive into some reviews to see how well they live up to their promise.

A Welcoming and Friendly Atmosphere

Many reviewers have praised Advantage Vision Center for its welcoming atmosphere and professional staff. One reviewer mentioned, “Great hospitable atmosphere. They make you feel welcomed and you’re about to receive some of the best care possible. Staff is Friendly and professional and the physician has impeccable bedside manner!” This positive feedback reflects the center’s commitment to making patients feel at home.

Consistent Quality of Care

Dr. Newsome, the primary physician at Advantage Vision Center, receives high praise for her professionalism and patient care. “I enjoyed my recent visit at Advantage Vision Center. I was welcomed at the door and heard by each person I came in contact with. Dr. Newsome is well-educated and doesn’t mind sharing insight on needed information. Highly recommended,” reads one glowing review.

Another patient echoes similar sentiments: “My mother goes to Dr. Newsome. It has been a wonderful experience. The whole team seems to care about the patients’ overall health. I am very much impressed and have made an appointment for myself. Great job!”

Concerns with Billing and Scheduling

While the quality of care is consistently praised, some reviews highlight issues with billing and scheduling. One reviewer expressed frustration, saying, “I keep receiving a bill that was paid in full. I’ve returned my glasses four times and they’re still incorrect. The voicemail is a joke. No one will ever return your call.”

Another review shares a similar experience: “I paid my bill in full on the day of my appointment. Flash forward two weeks, and they’re sending me invoices for the exact amount I paid. I try calling them multiple times, and every time the receptionist just transferred me to ‘billing,’ which was routed to voicemail.”

These issues suggest that while the care from the medical staff is excellent, there are improvements needed on the administrative side.

Mixed Experiences with Customer Service

Customer service seems to be a hit-or-miss at Advantage Vision Center. Reviews range from positive experiences to significant disappointments. One satisfied patient shared, “I will recommend this office if you need care and attention about your vision.”

However, another patient remarked, “Terrible customer service. I’ve called 7 times and left 3 voicemails asking for my BC and DIA, and not one call back. Every time I call, I get put on hold, then the scheduler keeps saying the contact person is busy.”

These reviews indicate inconsistent customer service, which can significantly impact overall patient satisfaction.

Final Thoughts on Advantage Vision Center

In summary, Advantage Vision Center excels in providing quality medical care, thanks to Dr. Newsome and her dedicated team. Many patients leave with positive experiences, appreciating the warm and professional atmosphere. However, recurring issues with billing, scheduling, and customer service cannot be overlooked.

For patients seeking top-tier eye care and a welcoming atmosphere, Advantage Vision Center is a good option. However, it might be worth preparing for potential administrative hurdles. Ensuring all communications and financial transactions are well-documented can help mitigate some of these concerns.

Overall, Advantage Vision Center has the potential to deliver excellent eye care but needs to address administrative and customer service aspects to enhance the patient experience further.

Advantage Vision Center

Conclusion

Advantage Vision Center is praised for its welcoming atmosphere and exceptional care, thanks to Dr. Newsome and her team. However, challenges with billing and customer service have been noted. Despite these issues, the center remains a popular choice for quality eye care in the community.
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4.3

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