Experience with American Eagle Moving & Transport
American Eagle Moving & Transport has garnered a wide array of feedback from its customers. Some have lauded their professional demeanor and efficient work, while others expressed dissatisfaction. Here’s a comprehensive look into their services and what you can expect.
Positive Experiences with American Eagle Moving & Transport
Several customers have had stellar experiences with American Eagle Moving & Transport. For instance:
– **Professional and Efficient Service**: Many clients appreciated the politeness and efficiency of the movers. One customer commended Hakeem and Charvis, who moved them quickly and efficiently, describing them as “true southern gentlemen.”
– **Adherence to Guidelines**: In light of recent global health guidelines, some reviews specifically highlighted how the company adhered to COVID protocols, making clients feel comfortable.
– **Careful Handling of Belongings**: Several reviewers have noted the careful handling of their personal items, ensuring that everything arrived at the destination intact and in good condition.
Areas of Concern with American Eagle Moving & Transport
However, not every experience was positive. Some individuals shared less-than-favorable encounters:
– **Damage to Property**: Issues such as broken TVs and leaks in washer/dryers were reported. One review described how a mover pushed a washer into the truck, causing it to roll and eventually leak.
– **Customer Service Complaints**: There were mentions of unprofessional behavior from the customer service team. In one notable instance, a customer found Tabitha, a representative, to be rude and unhelpful regarding a claim for broken items.
– **Hidden Charges and Fees**: Additional, unexpected charges were a common theme in the reviews. Customers felt that the discounts offered were negated by these hidden fees, making the overall cost surprisingly high.
Summary of Reviews
To give a clearer picture, here’s a summarized table showcasing the different aspects of customer experience:
| Aspect | Positive Feedback | Negative Feedback |
|---|---|---|
| Efficiency | Quick and professional | Overcharged for time enroute |
| Customer Service | Polite and respectful | Rude and unprofessional handling of claims |
| Handling of Items | Careful and considerate | Property damage reported |
| Pricing | Fair with discounts | Hidden charges and excessive fees |
Final Thoughts
American Eagle Moving & Transport offers a mixed bag of experiences. While many customers have found their services to be professional and efficient, there are notable concerns regarding property damage, hidden fees, and customer service. If you’re considering using American Eagle Moving & Transport, it’s beneficial to weigh these varied reviews to make an informed decision.
If you’ve had an experience with American Eagle Moving & Transport, feel free to share your review and help others in making their choice.
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