Atrium Health Urgent Care

3.7

Experience the Benefits and Drawbacks of Atrium Health Urgent Care

Atrium Health Urgent Care is a place where you can expect to encounter a range of experiences, from exemplary patient care to waiting times that test your patience. In this article, we will dive into user reviews and highlight what you can expect when you visit Atrium Health Urgent Care.

Top-Notch Care and Efficiency

Many patients have attested to the high-quality care and efficiency of Atrium Health Urgent Care. For instance, one review mentioned the excellent service and short wait time, with the entire visit lasting only about half an hour. The individual appreciated the quick and effective care for themselves and their children, stating, “The care here was amazing. We all 3 were seen right away. The entire visit lasted about half an hour and the quality of care was wonderful.”

Similarly, another review highlighted the professionalism and kind treatment received, even in dire situations. One user shared, “I was very sick when I arrived at this Urgent care. They took me in for triage immediately and very quickly determined I was in sepsis and with my permission sent me to ER in an ambulance. Everyone was so professional and kind. I thank all of them.”

Challenges with Waiting Time

However, not all experiences are as smooth. A significant point of contention among several users is the waiting time. In one instance, a patient remarked on waiting over five hours while others were attended to for scheduled routine occupational tests. The frustration was clear when they mentioned, “Horrible experience. Facility was so unclean and potential COVID patients were not quarantined. Asked if I had an appointment —- seriously for urgent care?!! Waited 5 hrs while many people were seen for scheduled routine occupational tests …”

Another user’s frustration was evident when they shared their experience of waiting an hour past their appointment time: “Had an appt set for 12:50 waited an hour in the waiting room once called back no vitals were taken I was seen quickly within 5 min then I left. I received a call from the clinic to come back because they forgot to take my vitals. That was …”

Mixed Feelings on Treatment Accuracy

The accuracy of initial treatment assessments is also a mixed bag. One review tells of a patient being sent to the ER for a minor surgery as advised by Atrium Health Urgent Care, only for the patient to find out it was unnecessary: “Everyone there was nice, but I was sent to the ER stating my cut was too deep and would need minor surgery rather than stitches, just to get to the ER and them tell me it only needs stitches and that this urgent care does this all the time …”

Positive Feedback on Staff Conduct

Despite some challenges, there is consistent positive feedback regarding the conduct and helpfulness of the staff. A patient commended the staff for their professionalism and dedication, stating, “I was very pleased with the service and help I received by the staff and medical staff. Wait time not bad but was expected. Nurse listed to me ask question and read info in my file And then shared with me what I needed to do. Thank you so much for your help. Also cleanliness was a plus!!!!”

Concerns on Facility Cleanliness and Organization

Although some reviews discuss the cleanliness positively, there are others that paint a different picture. One reviewer mentioned that the facility was so unclean and questioned the proper measures for quarantining potential COVID-19 patients: “Horrible experience. Facility was so unclean and potential COVID patients were not quarantined.”

Conclusion

Atrium Health Urgent Care offers a variety of experiences, from highly effective and compassionate care to longer wait times and occasional issues with cleanliness and organization. The majority of reviews, however, reflect the gratitude of patients for the professionalism, kindness, and dedication of the medical staff. Whether you’re seeking immediate medical attention or routine checkups, Atrium Health Urgent Care remains committed to addressing your health concerns with diligence and care.

Atrium Health Urgent Care

Conclusion

This review of Atrium Health Urgent Care explores diverse patient experiences, ranging from high-quality, efficient care and professional staff conduct to challenges with wait times, cleanliness issues, and treatment accuracy, providing a balanced perspective on visiting this healthcare facility.
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3.7

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