Captain D’s

3.5

Discover the Customer Experience at Captain D’s

Are you curious about what people are saying about Captain D’s? We’ve collected some authentic reviews to give you an overview of the dining experience. Whether you’re in a hurry, seeking good conversation, or just craving some seafood, Captain D’s has something to offer. Let’s dive in!

Welcoming Environment and Great Conversations

One of the highlights mentioned by frequent visitors is the welcoming atmosphere at Captain D’s. As one reviewer enthusiastically noted, “Clean as a whistle. I love this store. Hot food every time I come. Great conversation with the cashier while waiting.”

Service Speed: Hit and Miss

When it comes to service speed, experiences vary widely. “It’s slow, so you have to order ahead,” advised a reviewer who found the process a bit sluggish. On the other hand, another customer appreciated the swift service when ordering online, “We ordered ours online. It was hot and ready when we arrived to pick it up.”

Quality of Food

The quality of food at Captain D’s has received mixed feedback. Some patrons were delighted, with one lucky customer saying, “My food arrived quickly and correctly, and the cashier was polite.” Others had less favorable experiences, such as one who reported, “The food was awful, looked like it was cooked in old grease.”

Drive-Thru Experience

The drive-thru service has its ups and downs. One frustrated customer described their experience as follows: “Stayed in the drive-thru line for 20 minutes. Once at the window, I asked what was taking so long. I was told it was a mishap.” Despite the occasional hiccups, some customers do find the drive-thru service efficient.

Handling of Special Requests

Captain D’s staff does their best to handle special requests, although they sometimes miss the mark. For example, a reviewer shared, “We ordered the 10-piece family dinner and only received two tiny tartar sauces. We should have received four. Common sense should have told someone to add two more.”

Overall Cleanliness

Cleanliness is a recurring theme in many reviews. Praises like, “The table area where I ate and the restroom was clean,” highlight that many Captain D’s locations maintain a hygienic environment. However, there are instances where cleanliness can improve, particularly with restroom conditions.

Customer Service

Customer service receives varied remarks, from high praise to constructive criticism. One positive encounter detailed, “The lady that ran the window on 8/21 was very very nice!” Conversely, others noted lapses in professionalism and efficiency, urging for improvements.

Security Concerns

It’s essential to mention any negative aspects, and one review brought up a serious issue: “During my visit, someone compromised my credit card.” Security is crucial, and it’s comforting to know Captain D’s is likely aware and working on preventing such instances.

Conclusion

In summary, Captain D’s offers a variety of experiences, from delightful meals and friendly staff to occasional service and quality issues. If you plan to visit, consider ordering ahead to avoid delays and don’t hesitate to share your experiences.

Visit Captain D’s to form your own opinion and let others know about your experience!

Captain D’s

Conclusion

The reviews of Captain D's reveal a mixed dining experience, highlighting the restaurant's welcoming atmosphere and friendly staff. While some customers enjoyed quick service and clean facilities, others noted delays in the drive-thru, food quality issues, and occasional lapses in customer service. Overall, Captain D's offers a varied experience with both commendable aspects and areas needing improvement.
Visit Captain D's's Website
Get Directions

3.5

Share on Facebook

Post on X