Visiting Cinnaholic for the first time is an experience filled with delightful aromas and friendly faces. Walking into the store, customers are often greeted with a sugar rush. The welcoming staff members like Lydia and Natalie make every effort to provide excellent service, ensuring that every customer enjoys their visit. This positive atmosphere sets the tone for a fun and friendly outing.
Cinnaholic offers a range of mouth-watering treats that cater to vegan diets. From their famous cinnamon rolls to their decadent cookies, there is something for every sweet tooth. One customer raved about the “Seriously delicious” cinnabons and the cinnadoodle cookie, promising to return as a repeat customer. Another loved the “Cookie Monster” and the blueberry bun, despite the slightly high price.
A major highlight for many visitors is the exceptional customer service at Cinnaholic. Friendly and knowledgeable staff members are eager to help and provide recommendations. Examples include helpful interactions with cashiers who go out of their way to make sure customers leave happy. However, there have been some instances where service could be improved, such as an unresolved refund issue reported by a customer.
While the reviews are generally positive, there are a few areas where Cinnaholic could improve. Some customers have experienced issues with the freshness and quality of the buns. A visitor mentioned a disappointing experience with a hard cinnamon roll and an undisclosed frosting flavor in their order. Another customer found their bread pudding moldy, which indeed is a significant concern.