Innovative Eye Care

4.6

Exceptional Service at Innovative Eye Care

If you’re seeking top-notch eye care services, look no further than Innovative Eye Care. Located in Charlotte, NC, Innovative Eye Care stands out with their commitment to providing exceptional eye care and customer service. From the moment you walk through the door, you’ll notice the friendly and professional demeanor of the entire staff.

A Welcoming Environment

Walking into Innovative Eye Care, you’ll immediately feel at ease. The staff at the front desk are approachable and efficient, helping to alleviate any anxiety you might have about your visit. One patient shared that they felt completely comfortable asking any question, highlighting the welcoming nature of the personnel.

Knowledgeable and Friendly Staff

The expertise and friendliness of the staff at Innovative Eye Care are consistently praised. One satisfied patient mentioned how Emily was instrumental in helping them understand their insurance and billing for prescription eyeglasses. Additionally, Dr. Mumford and Rachel’s expertise ensured that the patient felt well taken care of throughout their visit. Their collective efforts contribute to a seamless and reassuring experience.

Comprehensive Eye Examinations

Dr. Mumford has received glowing reviews for his detailed and thorough eye examinations. Patients appreciate his ability to explain procedures and answers questions patiently, making them feel valued and understood. This level of care is essential in building trust and ensuring that patients feel confident in the services they receive.

Critical Handling of Insurance and Billing

However, not all feedback is without critique. One patient expressed dissatisfaction with the handling of insurance and billing, particularly with a staff member named Jeff. The patient felt that the focus was more on financial gain rather than patient care, which affected their overall impression. It’s crucial for any healthcare provider to balance financial operations with patient-centric services.

Quality Eyewear Assistance

Choosing the right pair of glasses can be daunting, but not at Innovative Eye Care. The staff who assist with eyewear are praised for their helpfulness and expertise. They ensure that you leave with not only the perfect prescription but also a pair of glasses that complements your style and needs.

Patient Testimonials

Here are some real patient experiences in their own words:

• “THE BEST! i hadn’t been to the eye doctor in years and was feeling a little anxious. everyone from the people at the front desk, the tech, the doctor, and the person who helped me pick my glasses were wonderful. everyone was so kind and i felt so comfortable asking any question. i highly recommend!!”
• “I recently had a fantastic experience at Innovated Eye Care in Charlotte, NC. Emily provided exceptional assistance in helping me understand my insurance and billing for prescription eyeglasses. Dr. Mumford and Rachel were equally outstanding, making the overall experience truly commendable. Their expertise and friendly demeanor made me feel well taken care of. I highly recommend Innovated Eye Care for their top-notch service and knowledgeable staff.”
• “I had an outstanding opinion of Dr Mumford when I visited this office a few years ago, however my most recent visit in January was disappointing. However the reason for my low rating is because of a conversation I had today with Jeff who said he is the office manager. He seemed more interested in getting the most money from me than in providing excellent eye care. He admitted his office had made mistakes in filing my insurance but said I needed to pay upfront, and if I ‘overpay’ they will refund me. I’m sure I shouldn’t hold my breath waiting for that to happen since he was belligerent and tried to badger me over the phone. Rather than filing my insurance correctly and then letting me know if anything additional is owed, he wanted to be paid upfront. I checked, and my credit card was charged about 5 minutes after I hung up. Appears their primary focus is making the most money as possible rather than caring for patient’s eyes. Not a good look for a doctor’s office. Have they heard of the ‘Hypocratic Oath?'”

Conclusion

Innovative Eye Care continues to be a preferred choice for many seeking excellent vision care. While most experiences are overwhelmingly positive, addressing concerns like those mentioned in the critiques can further elevate their service quality. For those in Charlotte, NC, Innovative Eye Care remains a highly recommended provider for all your eye care needs.

Innovative Eye Care

Conclusion

Innovative Eye Care in Charlotte, NC, offers exceptional service and care with a friendly and knowledgeable staff. While most patients praise their comprehensive eye examinations and helpful eyewear assistance, there are some concerns regarding the handling of insurance and billing. Overall, Innovative Eye Care remains highly recommended for their professional and welcoming environment.
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4.6

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