Step into Lash & Wax, and you’ll be greeted by an adorable, chic, and super welcoming atmosphere. Many customers describe it as a place where they’re treated like a long-time friend, creating a comfortable and enjoyable experience right from the start.
When it comes to service, Lash & Wax shines brightly. Janell, the owner, is praised for her friendly demeanor, professionalism, and exceptional skills. Clients rave about her top-notch waxing services, describing them as efficient, thorough, and as painless as possible. Whether you’re getting an eyebrow wax or a more intense Brazilian wax, Janell ensures the experience is pleasant.
Janell has built a loyal customer base who can’t imagine going anywhere else. Her ability to make clients feel comfortable and valued keeps them coming back. Many reviews highlight her knack for adding little extras to the service, making customers feel they truly got their money’s worth.
The ambiance at Lash & Wax is a significant draw for many patrons. The salon is impeccably decorated and maintained with high standards of cleanliness. This meticulous attention to detail extends to every aspect of the service, ensuring a safe and hygienic environment.
Life can be unpredictable, and Lash & Wax understands that. The owner’s flexibility in scheduling, even fitting in clients who show up on the wrong day, showcases their commitment to customer satisfaction. This kind of accommodating service is part of what makes Lash & Wax a preferred choice in Juneau.
While the majority of reviews are glowing, it’s essential to acknowledge and address concerns. One customer mentioned an unpleasant experience with a lash lift and eyebrow shaping. Clear pre-service instructions and better communication could have mitigated the dissatisfaction. It’s a reminder for businesses to ensure all customer expectations are managed effectively.
Another client felt uncomfortable due to negative remarks made by Janelle about their skin. No one should leave a salon feeling worse about themselves. Respect and sensitivity are crucial in customer interactions.
Lash & Wax offers a welcoming environment, top-notch services, and a strong sense of customer care that keeps people coming back. With predominantly positive reviews, it’s clear that the dedication to providing a pleasant experience stands out. Whether you’re looking for a simple wax or a complete lash lift, the expertise and friendly nature of Janell and her team ensure you leave feeling satisfied.
Adding room for improvement in communication and sensitivity will only enhance the already stellar reputation of Lash & Wax, making it a go-to spot for all your waxing needs in Juneau.
Aspect | Positive Feedback | Negative Feedback |
---|---|---|
Service Quality | Excellent results, painless waxing | Rushed service |
Customer Interaction | Friendly, makes clients feel valued | Insensitive remarks |
Ambiance | Chic and clean environment | None noted |
Scheduling | Accommodating and flexible | None noted |