Novant Health-GoHealth Urgent Care

4.4

Exemplary Service at Novant Health-GoHealth Urgent Care

If you are seeking timely and efficient medical care, consider Novant Health-GoHealth Urgent Care. This facility has garnered a mix of experiences from patients, highlighting both the strengths and areas for improvement. Let’s delve into some firsthand reviews to give you a well-rounded perspective.

Wonderful Staff and Service

Several reviews celebrate the friendliness and expertise of the staff at Novant Health-GoHealth Urgent Care. For instance, one patient mentioned, “The nurse practitioner was exceptional! She was very knowledgeable and friendly. The rest of the staff was friendly too.” The attention to detail and patient care was a common theme in positive reviews. Another patient noted, “Exceptional service. Last minute reservation was no problem. I received more attention and genuine urgency to my medical needs here than from my own Primary Care Provider.” Such testimonials emphasize the facility’s commitment to patient-centric care and prompt service delivery.

Mixed Experiences with Medical Care

While many reviews highlight outstanding service, some patients have had less satisfactory encounters. One reviewer shared, “I have had two bad visits [with insufficient treatment for poison ivy and COVID-19],” expressing dissatisfaction with the prescribed treatment plans. Similarly, a mother mentioned a case where her daughter’s ear infection was not accurately diagnosed: “Had the original urgent care taken the time to really diagnose her, they would have realized she needed antibiotics.”

Quick and Efficient Care

Patients repeatedly mention the swift and efficient service at Novant Health-GoHealth Urgent Care. One review stated, “Everyone was so kind and service was quick. Mary was an excellent provider who listened and explained all the information proficiently.” This suggests that the facility is well-equipped to handle urgent cases with the necessary speed and proficiency.

Issues with Follow-Up

Despite the many positives, follow-up care seems to be an area requiring attention. As one patient recounted, “Novant never did get back to me about my feedback like they said they would.” This sheds light on a potential area for improvement, particularly in maintaining communication with patients post-visit.

Exceptional Cleanliness and Comfort

The cleanliness and comfort of the facility have also been praised. One review highlighted, “Great experience from the moment we walked in the door! Place was very clean. Sharon and Sasia were very friendly and professional.” Not only does this emphasize the hygienic standards of the clinic, but it also reflects the welcoming atmosphere created by the staff.

Important Suggestions for Improvement

Patient reviews suggest several areas for improvement, including more thorough diagnostics and better follow-up. For example, one reviewer indicated, “Unsatisfied with the standard of care my daughter received, […] we did a chest X-ray, which revealed pneumonia in both lungs.” Another patient remarked on the ethics of the clinic’s practices: “Unethical. They lied to get me to come in when the condition stated was not one they treated.”

Making an Appointment

It is advisable to schedule an appointment online before visiting to ensure prompt service. As one patient recommended, “Staff was great and communicative. However, you need to schedule an appointment online before you go.”

Overall Impression

In summary, Novant Health-GoHealth Urgent Care offers a broad spectrum of patient experiences. Success stories revolve around exceptional staff, quick service, and cleanliness, while criticisms focus on diagnostic accuracy and follow-up. With continued improvement in these areas, Novant Health-GoHealth Urgent Care stands to enhance its reputation further.

Whether it’s a minor ailment or something needing immediate attention, Novant Health-GoHealth Urgent Care aims to provide compassionate and efficient care while continually striving to improve patient outcomes.

Novant Health-GoHealth Urgent Care

Conclusion

This review of Novant Health-GoHealth Urgent Care reveals a blend of patient experiences, praising the exceptional service, friendly staff, and efficient care while highlighting areas for improvement such as diagnostic accuracy and follow-up practices. Essential tips include scheduling appointments online for a smoother visit.
Visit Novant Health-GoHealth Urgent Care's Website
Get Directions

4.4

Share on Facebook

Post on X