Novant Health Pediatrics Ardrey Kell

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Welcome to Novant Health Pediatrics Ardrey Kell

If you are searching for a pediatric practice that combines a warm, welcoming environment with top-notch medical care, look no further than Novant Health Pediatrics Ardrey Kell. This facility has garnered mixed reviews, with glowing praise from some parents and some concerns from others.

Personalized and Compassionate Care

One of the most celebrated aspects of Novant Health Pediatrics Ardrey Kell is the personalized and compassionate care provided by the doctors and staff. Many parents have expressed their satisfaction with the individualized attention their children receive. Whether it’s Dr. Samurel, Dr. Levine, or Dr. Modi, the pediatricians here are known to offer patient-focused care that makes children feel included and valued in their appointments.

• “Always a very pleasant experience… my child’s care is always personalized!”
• “Dr. Samurel and his staff are fantastic! …He listens and doesn’t make you feel rushed at all.”
• “We love Sarah McGee, the nurse practitioner!”

Challenges with Appointment Scheduling

Despite the excellent care, some parents have shared their frustrations with appointment scheduling. Issues such as delayed callbacks and difficulties in scheduling last-minute appointments have been a concern for a few.

• “I called the other week to get an appointment… 24 hours later… no call from them… A week later and no call back!”
• “…told rudely that since we had not been seen since 2019 he is considered a new patient and Dr. Samarel is not taking new patients.”

Outstanding Pediatricians and Staff

Several reviews highlight the excellence of the pediatricians and staff at Novant Health Pediatrics Ardrey Kell. Parents appreciate the quality of care, the friendly demeanor, and the extensive experience of the doctors.

• “Dr. Samarel and Dr. Levine have been amazing pediatricians! We have been with the practice for over 15 years.”
• “I was very happy I came across Dr. Modi… staff called with an attitude but Dr. Modi wouldn’t be pleased with this behavior.”
• “Dr. Modi is absolutely wonderful! …they take the time to discuss concerns and have even squeezed us in for last-minute appointments.”
• “We’ve used them for 7 & 1/2 years… all the doctors are fantastic.”

Areas for Improvement

While many experiences have been positive, some negative experiences point to areas where Novant Health Pediatrics Ardrey Kell could improve, particularly in terms of consistency across locations and staff training.

• “Refusing to see a very sick child because she normally goes to a different location… what is the point of Novant’s medical network if my children can’t receive quality care anywhere within the network?”
• “…staff needs a better attitude. I’m sure Dr. Modi wouldn’t be pleased with this behavior.”

Conclusion

Novant Health Pediatrics Ardrey Kell stands out for its exceptional pediatric care delivered by dedicated and compassionate healthcare providers. However, the practice does face some challenges, particularly around appointment scheduling and staff training. By addressing these areas, Novant Health Pediatrics Ardrey Kell can continue to improve and meet the high standards of care that families expect and deserve.

For families seeking a reliable pediatric care provider, Novant Health Pediatrics Ardrey Kell remains a strong choice. Their commitment to personalized care and the professional demeanor of their staff continue to make a positive impact, even as they strive to address and resolve the areas needing improvement.

Novant Health Pediatrics Ardrey Kell

Conclusion

Novant Health Pediatrics Ardrey Kell boasts personalized, compassionate care, with highly praised pediatricians like Dr. Samurel and Dr. Modi. Parents commend the quality of care and the welcoming atmosphere. However, challenges in appointment scheduling and staff consistency need addressing. This review offers insights into both the strengths and areas for improvement at Novant Health Pediatrics Ardrey Kell.
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