The staff at Pei Wei Asian Kitchen are known for their friendliness, helpfulness, and patience. This welcoming atmosphere, combined with quick service, makes a great first impression. For one customer, the food was on their table within five minutes of sitting down.
While Pei Wei Asian Kitchen offers tasty dishes, some patrons feel that the portion sizes leave much to be desired. For instance, one customer compared their portion sizes to Chipotle, which they perceived as offering better value for money. This particular reviewer found the orange chicken to be 1.5 lbs of mostly rice, a less-than-satisfactory experience.
Consistency appears to be a mixed bag at Pei Wei Asian Kitchen. One reviewer was disappointed with their takeout experience, citing an unreasonably long wait and a lackluster number of string beans in their dish. Another reviewer highlighted the inconsistent preparation when they received tofu instead of the Thai curry chicken they ordered.
On a second visit in a couple of months, one patron noted that the restaurant boasts an open kitchen and a spacious seating area. Although it seemed slow for a Friday night, the establishment aims to provide a restaurant-like experience with the speed of fast food. Another customer found the interior nice and the staff friendly, likening the flavors to P.F. Chang’s but at a lower cost and with quicker service.
Pei Wei Asian Kitchen is commended for its menu that continually evolves, offering healthier and tastier options. One reviewer appreciated their orange peel beef made from grass-fed steak, stating that Pei Wei never disappoints with their quick service and healthier food choices.
However, not all reviews are glowing. One patron had issues with meat preparation, finding the cuts too thick and not enjoyable. They emphasized how meat should have precise dimensions for optimal texture and taste.
Service quality at Pei Wei Asian Kitchen often garners positive feedback. One reviewer praised Dai, a staff member, for his friendliness and attentiveness, ensuring that customers had everything they needed. They appreciated the quick preparation of their good food, enhancing their dining experience.
When it comes to takeout, opinions are varied. While some enjoy both dine-in and takeout experiences, others have found the takeout service lacking. Specifically, one customer was dissatisfied with their bourbon chicken and noodles, which they described as a bowl of plain noodles with hardly any chicken.
If you’re considering Pei Wei Asian Kitchen, expect a friendly staff, quick service, and a changing menu with healthier options. However, portion sizes and takeout experiences can be hit-or-miss. Whether you dine in or take out, the experience appears varied but generally enjoyable.