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4.2

Why Pet Paradise Matthews Stands Out

If you’re looking for a reliable and well-loved boarding and daycare facility for your furry friends, Pet Paradise Matthews might just be the perfect place. With a variety of reviews from pet owners, it’s clear that this establishment has a lot to offer, although not all experiences have been perfect.

Positive Aspects of Pet Paradise Matthews

One thing that stands out in the reviews is how much some pets enjoy staying at Pet Paradise Matthews. Here are some of the highlights:

  • Customized playgroups: Pet Paradise Matthews carefully places dogs like Ginny in small, compatible groups, ensuring they have a great time without any stress.
  • Engaged staff: Many pet owners love how the staff interact with their pets, treating them with love and care, which is evident in the report cards and videos provided.
  • Exciting daycare experience: Dogs like experiencing daycare here, often coming home exhausted from a fun day of play.

Challenges Faced by Some Pet Owners

While there are many positive reviews, some pet owners have faced significant challenges that cannot be overlooked:

  • Staff issues: Some customers noted a decline in staff friendliness and professionalism over the past year.
  • Health concerns: There have been cases where pets returned home sick or not properly cared for, with instances of kennel cough and other ailments mentioned.
  • Service inconsistencies: Issues with services such as bathing and feeding have been highlighted, with pets not receiving the care that was expected and paid for.

Customer Experiences and Feedback

Here are some real experiences shared by pet owners:

Positive Feedback:

  • “Our dog Ginny loves Pet Paradise Matthews. The staff does an excellent job placing her in small groups with compatible personalities. I never worry about boarding her here like I did with other places.”
  • “This was a new experience for us both, but Grace loved being with you all! Thank you for a very positive time!”
  • “We love Pet Paradise!! Our Golden Retriever comes home so happy and loved from all the attention she gets and socializing and playing with the other dogs.”

Negative Feedback:

  • “The absolute worst experience I’ve ever had. Boarded with them for 4 days and it was awful. I paid for services I did not receive, and my dog was returned to me in poor condition.”
  • “STAY AWAY! The last two times he has come home very sick. The first time he was severely dehydrated and had a stomach virus that ended him up in the puppy hospital.”

Conclusion

Pet Paradise Matthews has proven to be a wonderful place for many pets, providing tailored and affectionate care that makes them excited to return. However, there have been some concerning experiences regarding staff behavior and pet health that potential customers should consider.

If you’re considering Pet Paradise Matthews for your pet’s next boarding or daycare stay, carefully weigh the positive and negative reviews to make an informed decision that ensures your furry friend’s well-being and happiness.

Aspect Positive Negative
Staff Interaction Engaged and caring Rude and unprofessional
Health & Wellness Happy and playful pets Cases of illnesses and poor care
Service Consistency Customized playgroups and flexible care Missed services like baths and feeding
TRINITY HAIR SALON
Pet Paradise Matthews
Conclusion
Pet Paradise Matthews has received mixed reviews from pet owners, highlighting both positive aspects such as customized care and engaged staff, and negative experiences involving health concerns and service inconsistencies. Ultimately, it remains a favored choice for many, despite some challenges.
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4.2

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  • Saturday09:00 AM - 05:00 PM
  • Sunday09:00 AM - 12:00 AM
  • Monday06:30 AM - 07:00 PM
  • Tuesday06:30 AM - 07:00 PM
  • Wednesday06:30 AM - 07:00 PM
  • Thursday06:30 AM - 07:00 PM
  • Friday06:30 AM - 07:00 PM
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