Discover Steele Creek Dermatology
Visiting a dermatology practice requires trust and reliability, and Steele Creek Dermatology has received varied reviews from its patients. Understanding these reviews can help you make an informed decision about whether this practice meets your needs.
Quality of Care at Steele Creek Dermatology
Patients have expressed different experiences regarding the care they received. Some highlights include:
– **Thorough Examinations**: Dr. Helton has been praised for being very thorough and for taking the time to answer all questions patiently. One patient noted, “She always thoroughly answers all my questions patiently” (Review 2).
– **Compassionate Providers**: PA Rebecca is appreciated for listening to all concerns and working with patients on insurance issues to ensure they get the best treatment possible at a more affordable cost (Review 3).
Challenges with the Appointment System
While many patients commend the medical staff’s professionalism, the new KIOSK system has been a point of contention:
– **Technical Issues**: One patient had their appointment canceled automatically due to a delay in signing in via the KIOSK system, which was not communicated to them or the front desk. They had to rebook and wait again (Review 1).
– **Appointment Reminders**: Another patient missed an appointment due to not receiving a reminder, resulting in a $60 no-show fee and a frustrating experience with the office’s management (Review 4).
Billing and Insurance Concerns
For those with Medcost insurance, there have been significant concerns regarding the billing practices:
– **Hefty Copayments**: Patients have reported high upfront costs, with one patient mentioning paying $113 towards their deductible before even seeing the provider. Additional costs for procedures were also noted (Review 3).
– **Payment Policies**: Some patients prefer receiving an itemized bill post-appointment rather than paying multiple times before and after seeing the provider.
Positive Office Environment
A positive note is the welcoming office environment:
– **Friendly Staff**: Many reviews commend the friendly and helpful office staff. One patient remarked, “The office is also clean, beautiful and comfortable” (Review 10).
– **Patient Comfort**: Dr. Helton and her team make sure patients understand their treatment plans and feel comfortable before leaving the office, which many appreciate (Review 5).
Mixed Reviews on Provider Interaction
Patient interactions with providers vary:
– **Positive Experiences**: Some patients feel highly valued and well-cared for by the providers, particularly praising Dr. Helton and PA Cronin for their thoroughness and excellent bedside manners (Review 9, Review 10).
– **Negative Experiences**: A few patients felt rushed during their appointments and did not have their concerns adequately addressed, leading to dissatisfaction (Review 7).
Conclusion: Should You Choose Steele Creek Dermatology?
Steele Creek Dermatology has both strong advocates and critics. Positive reviews highlight thorough care, efficient staff, and a pleasant office environment. However, concerns about the KIOSK system, billing practices, and occasional unprofessional conduct cannot be ignored.
When considering Steele Creek Dermatology, think about what matters most to you—whether it’s the quality of care, cost transparency, or appointment efficiency. Overall, Steele Creek Dermatology remains a prominent choice with room for improvement in certain areas.
For more information, you can always visit Steele Creek Dermatology or read further patient reviews to guide your decision. Happy dermatology hunting!
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- Open Now08:00 AM - 04:00 PM
- Saturday08:00 AM - 04:00 PM
- Sunday08:00 AM - 12:00 AM
- Monday08:00 AM - 04:00 PM
- Friday08:00 AM - 04:00 PM
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